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What is meant by Legitimate Interest?

The following information is set out to explain what Datel Protex Systems Ltd means by legitimate interest when processing personal data.

“Legitimate Interests” means the interests of our company in conducting and managing our business.

For example, we have an interest in staying competitive and to grow our customer base so we may process your information to send you marketing that we believe are relevant and could be of interest to you.

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

How we process your data for our legitimate interests

The information below sets out further detail on the ways we process your data for our legitimate interests. If you have any concerns about the processing below, you have the right to object to processing that is based on our legitimate interests. For more information on your rights, see the section of our Privacy Notice titled ‘Can I find out the personal data that the organisation holds about me?’.

Email communication

When providing your email address to Datel verbally or submitting your email address on the Datel website you will receive the particular piece of information you requested, as well as appropriate and useful communications. This includes, but is not limited to; invitations to our industry leading events and webinars, our latest advice driven assets (whitepapers, guides, reports, infographics, videos and case studies) and promotional offers on software and services.

At any time, you can update your preferences by clicking the link in any emails you receive from us. The link will always be in the footer of the email. You can also stop receiving emails from us using that same link. If you don’t have an email from us to hand and want to update your preferences, email protex.marketing@datelgroup.com and we will action your request. We will retain your email address to ensure that we uphold your marketing preferences and will remove you from any email communications not required to uphold our contractual obligations with you.

IP address lookup

Our company uses third parties to provide information about visitors to our websites. When you visit our websites we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.

Website cookies and link tracking

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you.

By using your browser controls, you are always in control of the cookies we store and access on your computer. More information on how to control cookies and limit personal data processing can be found at www.youronlinechoices.com/uk/five-top-tips.

View our Cookie Policy for more information on the cookies we use.

Call recording

Datel Protex Systems Ltd has a telephone system that is capable of recording telephone conversations. This standard practice allows the recording of telephone calls for quality monitoring, training and marketing purposes.

Calls received may be recorded by Datel Protex Systems Ltd and will be retained for a period of six months. External calls made by employees of the business may be recorded by Datel Protex Sytems Ltd. These recordings will only be used for the purposes specified in this policy.

We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation.

Calls received may be recorded by Datel Protex Systems Ltd. External calls made by employees of the business may be recorded by Datel Protex Systems Ltd. Under normal circumstances a call will not be retrieved or monitored unless:

– It will aid standards in call handling through use in training and coaching our staff.

– It will aid individuals in fulfilling their roles and the nature of the recording is shared with the individual at the start of the call, i.e. recording of an interview with a customer to understand their experience of Datel’s products and/or services.

If it becomes clear that a communication is private or the person making the call says that they do not wish to have their call recorded, the call will be stopped and will be resumed from a line within the business that is not recorded.