t: +44 (0)1925 849000 e: info@datelprotex.com
The Protex Customer Web Portal provides clothing and footwear business with a B2B and B2C eCommerce solution which enables customers, agents or sales reps to enter orders, check stock and review progress of current orders without the need to call you.
We provide an integrated approach to eCommerce which is essential if you want to maximise the benefits of trading online. Simply put it means your online activity is completely and automatically synchronised with the Protex ERP back office system.
Organisations reliant upon different finance, back office and eCommerce systems will struggle to achieve operational efficiencies due to lack of real-time, end-to-end information. The Protex Customer Web Portal provides a fully integrated eCommerce solution.
With the Protex Customer Web Portal integrated with the Protex ERP solution not only will your business drive efficiencies and reduce administration costs you will also add value to the service you offer your customers.
Order at their own convenience anytime
View all orders whether placed online or via telephone
Copy and amend orders
Obtain live stock information & incoming stock delivery information
Track Orders at a single click via the carriers website
View their back order position and when stock is expected
Print copy invoices
View their credit position and Pay outstanding invoices
Part of the Protex Customer Web Portal is the Protex Mobile solution. This optimises the b2b functionality for mobile technology. The solution is easy to use and extends the ability for users to process orders, track orders, view accounts information and/or make payments anytime, anywhere on any device.
In today’s business environment having multiple sales and communication channels enables businesses to maximise their sales potential whilst providing customers with enhanced levels of service.
The Protex Customer Web Portal can be configured to suit the needs of each customer; it is definitely not one size fits all.
We work closely with select digital web design partners to deliver a B2C solution.
“Our philosophy is if you have information why not let your customer share it? Putting this approach into action with the Protex Portal is taking the excellent customer service on which we’ve built our reputation and business to a new level.”
Kathryn Shuttleworth, Managing Director
“It seemed an obvious step to implement Datel’s mobile optimisation solution to enable our customers to have more choice on what device they use to access our existing trade site. Our customers have welcomed this addition and we have seen ordering via this method peak at 84%, clearly demonstrating the need for such an option.”
Mark Woolgar, Operations Director